Available support channels: efficient and secure
At bunq, efficiency and security are our main priorities. To simplify and streamline communication, we don't offer phone support but instead provide online support services through the following channels:
You can find an overview of available channels and how you can contact us here.
In-app support chat: always real conversations
If you need to discuss a private matter, the safest environment for you to contact us is through the chat of your app. This way we can check and verify all of your account details in order to ensure your privacy and make sure your information always stays safe.
As well as this, our in-app support chat is available with a live agent 365 days a year, so you never have to worry about talking to a robot. You'll always speak with real people who are ready to help you right away 💪.
Multilingual support: international employees
Our talented, multilanguage support team will automatically speak to you in English, but we always take language requests and will redirect you to a speaker of your native language if one is available.
It is possible that a support guide is not available that speaks your language, but we also offer a chat translation tool so you can always communicate with someone conveniently 🤝.