We have been made aware of ongoing phishing scams that are pretending to be bunq or other banks and asking to verify your login details in order to steal them. We wanted to address this and give you some further information and tips to avoid becoming a victim of the scam.
What is phishing? 🎣
Phishing is a form of fraud where the scammer will send communications (emails, texts, messages over social media) pretending to be from reputable companies to trick you into sharing your personal details such as passwords, account details and card numbers.
How were these scammers trying to use bunq?
In this case, scammers were sending thousands of SMS messages to Dutch mobile phones, pretending to be from bunq or other banks. There was no data leak, the scammers were sending these messages to random numbers hoping that people had those accounts.
The message claimed that the recipient's account was in ‘quarantine’ and they needed to verify their username and password. We would never ask you for details outside of the app so this was very much a scam.
How can I prevent being phished? 🙅♂️
bunq will NEVER ask our users to provide us with login or personal information outside of the app, so if someone pretending to be us is asking for this information, it is a scam and you should not give any information.
Beyond this, here are a few tips and ways of thinking that can keep you from being a victim of phishing:
- Always check the spelling and format of any links in messages or emails. If it doesn’t match the businesses web address it claims to be from, it’s likely a scam.
- Watch out for fake websites set up to look like bunq. Always make sure you’re on bunq.app if you’re entering your login details.
- If you receive an email from a source you recognize (like bunq 😊) but it appears slightly off or suspicious, contact us or the source separately to confirm that it’s authentic. This helps to identify new scams.
- Be careful when posting your personal information like your date of birth, vacation plans, address, phone number etc. publicly on social media because this information can be useful for scammers.
Do you need to report something? 🌈
If it's a fraudulent user, you can help keep bunq safe. Simply send an email to firstname.lastname@example.org and we’ll take it from there. If reporting a possible fraudster, please include their account number and any information you have related to the case.