Why do I have to send a proof of residence? 🔎
When you open an account with us, we might ask you to confirm your address. This topic explains why we do this and how you can confirm your address.
Why do I need to confirm my address?
As a bank, we have to comply with various laws designed to keep you and your money safe. In some cases we are required to confirm an address. If we are unable to confirm your address based on your geolocation, we’ll request an official document that proves your current address.
How does it work?
If your geolocation doesn’t match the address you used when signing up, we’ll ask you to provide additional documentation.
What kind of documents should I send?
Currently, we accept the following types of documents as proof of address:
✅ A residence permit issued less than 6 months ago
✅ Utility bill for gas, water or electricity from less than 3 months ago
✅ Rental agreements less than 6 months old
✅ Proof of registration at a municipality or city hall, no longer than 1 year old
✅ Proof of enrolment in school/university for the current academic year
I’ve already sent a document, why do I need to send it again?
If you already provided a proof of residence and we asked you to submit again, this happened either because:
- you sent a type of document which is not accepted as proof of residence
- important information was missing from the document
- the document is too old
- the document is blurry
- it is a scanned copy or a screenshot
- it is not the full document: missing any pages or a part of a page is not showing
🚫 Due to security reasons we do not accept the following documents as a proof of residence:
- Bank statements
- Cell phone bills or any other bills
- Employment contracts
- Proof of property ownership
- Proof of temporary stay
- Address on an ID/Passport
- Short term permits from hostels/hotels
Please keep in mind that we can accept your proof of residence if the following information is on the document:
- Your name
- Your full address
- Date of issue
- Your signature and the landlord’s on a rental agreement
- Logo of the company on the utility bill
We can accept pictures of the original document only or a PDF version of the document.
We understand that sometimes it might be difficult to provide us with your most recent utility bills because they are on someone else’s name. This is why you can always confirm your location by requesting a document from the local municipality. Need to confirm your location? Contact your local municipality, they should be able to provide you with the right documents
What if I don’t have any of the documents listed above?
We will only ask you for a document if we are legally required to do so. If you can’t provide us with such a document we are not able to complete the verification of the account, but as soon as you obtain one of these documents, we can proceed.
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