Ambiebambi They asked me for an alternative IBAN (non- bunq ) and explained that for them it's impossible to refund on a bunq account. Their reaction in Dutch:
"Here we are again, Emile. We indeed see that the embargo for payment lies with Bunq . Can you give us an alternative IBAN ? We would like to receive an IBAN and the corresponding account holder name from a retail bank, in other words a regular consumer bank such as ABN Amro, ING, etc. Then we will send this bank number through our refund department. We apologize for the inconvenience. "
They act as if bunq is a non-existing bank. I chose for bunq because I truly believe in creating an online bank. That an airline takes such an attitude towards a loyal customer is terribly frustrating.
I respond that I don't have an alternative IBAN . What followed:
"Unfortunately, it is only possible for us to refund the amount to a different account number. We cannot refund the amount without an alternative IBAN . We hope for your understanding."