Very strange. I would indeed try to reach them again, hoping for another employee. Note more often with multiple customer services that your sum is just talking to the right (or not the right) employee. I'm curious how this ends!
Interesting case Emile. I also requested a refund from KLM today (for an upgrade I did not receive). Paid with Apple Pay (via bunq ) with my Green Card.
Helmer But that is via a Mastercard. And not directly a bank account.
Tuur I have just received an e-mail from KLM asking for my bank account number (to receive the refund). I have given them my bunq number and just get the confirmation that it is being transferred.
So apparently it is possible ....
During travel in India I received money back on my company credit card that was not used for the original payment. It turns out you can receive money on credit cards as well. That might be a possibility to explore.
Robert-Purple-Bear-3964749545 You can actually receive money on a credit card; that is also possible on a debit card. However, bunq does not explicitly support receiving money, unless it is a refund. Does your company's credit card also bunq ?
JeroenE No, that is a VISA company card, but earlier also on my then private MasterCard from ING. I actually assumed that all cards offered equal opportunities, but apparently not. :(
Robert-Purple-Bear-3964749545 No, that can differ per provider. Just like for example purchase insurance. bunq doesn't have that either and many "real" credit cards do.