It works the same as with any other bank in the Netherlands. This is namely a service that is demanded by the DNB to obtain a banking license. In most cases this is done by Mastercard or Visa (at bnq by Mastercard).
In principle it works like this:
You call the Alarm line. You provide your account number, the desired amount, country and place of destination.
You answer a few control questions related to the security of the transaction.
- Call back
You will be called back and you will be informed at which nearest collection point you can collect the money.
The amount of the transaction is automatically deducted from the balance of your Payment account. You will find the transaction details on your statement.
Emergency Cash is only possible if you have no alternative means of payment and you are abroad, such as in the event of loss or theft. You are therefore only eligible for Emergency Cash if your Bank card has been blocked over the telephone. You cannot get Emergency Cash in all countries. For some countries, different limits and / or additional rules apply.
However, I do not know how bunq with the rules of the DNB when it comes to the blocked cards. For example, may it be frozen? And what if you have multiple cards? Do they all have to be blocked? I have no answers to these questions, but I am sure support will tell you.