Why do I have to provide this information?
Long story short... It's required by law.
At bunq, the safety and security of you and your money is our top priority. In order to make sure that we 100% do that, we follow the proper and relevant regulatory procedures and maintain high security standards.
As a fully licensed bank, we are legally obligated to take different measures to mitigate various risks as well as confirm that your information is always up to date.
If more information is needed, you will receive a notification where you can provide the necessary information directly from the app so you can continue to save time and complete this process immediately. 📲
When providing additional information, please make sure to also provide the website of your company or a social media account if you have one!
After that, you’re all done and up to date. Quick and simple ✨
Why did I receive an announcement to provide more information?
We are asking these questions because not all types of business activities are within our acceptance policy and we want to better understand what you are doing. This is in order to prevent possible unwanted restrictions on your account at a later point. To do that, we aim to gather as much accurate and elaborate information as possible at the very start of your journey with bunq.
Did you just get a notification in the app?
Information events are the fastest way to save time when opening a bunq account! They serve as direct options for you to provide documents or information directly to us through your app. To find the events in the app, just follow the steps below:
- Go to Home tab
- Tap on Events awaiting
- Select Business information and tap on Awaiting business information
After that, you can upload the specific document or provide additional information that you can send directly to us! 🎉
Want to learn more?
If you want to learn more about your activities, check out the pages below for more information:
Need further help?
If you have any other questions regarding your activities, check out this topic.
You can always send us an email directly to email@example.com or contact Support from here, we'll be happy to help! 🙌
Explore more bunq knowledge here.🌈