Hi. I am a premium member and would like to start a joint account with my daughter.
When I change my membership to Joint, I get the opportunity to invite my daughter. She then receives a sms link and when she opens it, it redirects to the apple store and the app is shown. Since this already installed on her iPhone, she can simply click on Open and the Bunq app starts.
But then the confusion starts.
Now it shows the screen familiar to every Bunq user, the first choice of making an account with a travel card or an account with one of the other memberships. Nothing about accepting my invitation to join a Joint account, no steps to follow, nothing. And in my app it still shows “waiting for .... to accepts the invitation”...
So how in earth are we supposed to setup a joint account? Why is there no steps to follow handed by Bunq?
When you search for it, you can find a support text of 2 years ago (like most support links are, 2 years old.) I mean really, it show a little text and then an animation which doesn’t look anything like the #13 software version. I think it is still version #6...
Bunq is supposed to be saving time, but it really is the first banking app that makes me look and type hours to find out about how to get things done.
Anyone here who can help me?
(apparently we need a community to get things sorted for Bunq... Why do I pay €7,99? 6 times more then somewhere else? Would be nice to get some up-to-date support for that money)