As COVID-19 impacts more countries worldwide, some companies are taking extra measures to protect their customers and employees against the spread, and may no longer be able to deliver the service or product you’ve bought. Here are some tips to help you sort it out! 💪
What can you do to resolve the situation?
If your service was canceled, or your product wasn’t delivered because of the COVID-19 outbreak, we advise you to follow these steps:
- Check the official website of the company you ordered the product or service with. Some companies have added extra information to their official channels, letting users know how COVID-19 has affected their ability to carry out their business.
- Contact the company directly. Make sure to share your order reference details, to make sure the company’s support team understands your situation correctly, and provide you with the right solutions.
- Allow plenty of time for the company to get back to you. In these unique circumstances, the affected companies are challenged to find the best solution for everyone that placed an order. This considered, it may take longer than usual to get a reply.
- Be open to alternative solutions. Every company affected by the COVID-19 outbreak is working hard to give you their best service, while doing all they can to halt the spread of the virus in line with advice from their government. Some services may be rescheduled, and others may be delayed.
What can bunq do to help unresolved cases?
If you don’t receive a resolution from the company within 15 days, you can forward the relevant payment information to us, and include a copy of your order confirmation. We’ll then check for the possibility of a refund.
Still got questions? Reach us in the Support Center or via email at email@example.com. 👍
During these unique times, it’s important that we stand together and do what we can to contain the COVID-19 outbreak. Learn more about what we’re doing to help you safeguard your health. 🌈