Are you asked for a survey?

Wouter-Lime-Kiwi

I didn’t get any survey. And I’m one of the poepen with a joint account. So this directly affects me. It’s beyond me why this has been done the way it has.

Catvlek2

Nooit iets gezien

Thomas-Red-Panther-1616686636

Habe auch nie eine erhalten

Plietscherjung

Natürlich muss Bunq das nicht. Aber eine Bank die mit dem Versprechen: Zusammen /together an den Markt geht und immer erwähnt das sie alles Zusammen mit der Community machen, kann doch auch Transparenz zeigen? Allen Beteiligten ist klar, dass Bunq Geld verdienen muss. Da wäre aber Ehrlichkeit die bessere Alternative.

OlivierV

Never received any survey either.
I think they've only surveyed themselves :D

Bastiaan-Turquoise-Panda

I manage quite a few Bunq accounts and no e was asked for a survey. It seems that they just shout something and think that they can get away with it when it’s s ‘green’.

Walter-Golden-Kiwi

🤣🤣🤣

freakyaxel

They keep mentioning it, putting the link to the survey (invalid). using that excuse for every change.

They are a fintech startup (also not a startup anymore), saying that tranparency and the customer is important.

Do you find it right if people change their bank to bunq paying a certain amount and after some time they double the price "just because" they are a startup and can do it?

I have every right to say my opinion and I have actually never experienced something like that with a bank, and had many bad experiences with N26 and Revolut as I started to use them just when they started.

Lui

Where does the double price come from???

Walter-Golden-Kiwi

Well, their grass is not so green anymore. Or at least I can almost see greener grass.

freakyaxel

Me, I used Joint with 3 people, my family. Paid 9.99
Now I would have to pay 4.99 for every account for the first 3 months. Total 14.97
After the 3 months is becoming 7.99 for every account, so 23.97.

But "luckly" they have that overpriced Pack that I would not use entirely as we are 3, costing 19.99 (4 people).

And no, don't tell me: You could invite a stanger.

Lui

If you don’t want to invite a stranger.
Just ask someone if you can join them.

It it’s a problem for you to join… wow

Sayon

I was asked for a survey, and I had chosen the one which stated leave the memberships as it is. Do not change it.
But I am a new bunq Premium user, have been using the travel card before that. I switched to Premium about a couple of weeks ago, and just as I switched I got the survey. Which for me doesn't really make sense as to why they would give a new user the survey and not the ones who have been using bunq since a lot more than I have, as they would have more thoughts on this than me. Maybe if this was their model and they tried pushing the survey only to new bunqers that would probably make a little bit of sense as to why it is 81%. As I am sure by the looks of it, the majority does not want it. If I am a new member maybe I might be swooped by all the eco-friendly benefits. Just my 2 cents.

freakyaxel

Hope you are kidding ahah really

Arjan21

Ik ook niet.
Ik wilde samen met mijn vriendin een joint account gaan nemen. Want dan waren de kosten nog niet zo gek. Maar nu stap ik toch van dit idee af. En hou ik het bij premium en dan gaan we naar een andere bank voor een gezamenlijke rekening.

JeeeM

we have in total 4 accounts, non of them received and email to join the survey. But okay, I can have missed it. But I assume you haven't asked in the survey "do you like to see an increase of the subscription if we simplify our subscriptions?" Anyway the main thing is the lack of communication (again) to your user base.
I'm not against earning money and no, bunq free is a good subscription to make money but a lot of people like (or liked) the joint account which was affordable and then therefor very attractive.

And then, in a time that the world is in a crisis and freelancers (like me and my partner) are not sure what the future will bring, you come up with this move. It's so not logical to do this now, even with the "extra" 3 months.....

As a big bunq fan I'm really disappointed about this move.

Ambiebambi

So right now you are basically saying ‘accept it or leave’. I really hope this is not the mindset that bunq itself has 😉They wouldn’t have a lot of customers left if they would say things like this

freakyaxel

I could't agree more

Rijnt-Violet-Puma

Nope... I did not.

smiba

Never received one