Hi Sven!
Thank you for your feedback! We really appreciate it. 😊
During the day we have a lot of people available in different languages. So you can always ask for a support guide in your mother language if you feel more comfortable then.
We want, that you always contact us if you have a problem or a question and that you are not afraid of the spoken language which is at the moment available for you.
We like to solve your problems which are also possible without perfect English skills. 🤓
You are right, we are an international focused bank. We working on it to make our service even better!
Thanks for your idea 👍