Hi there,
We're definitely not trying to get off easy. Every company has to include all iDEAL participating banks to their iDEAL list. Of course, a company can sometimes forget to add it. Which is exactly why we will contact a company like that and tell them that they should add us to the iDEAL list.
The main problem here is that we cannot do anything about the iDEAL list ourselves. The company with the list is the only one that can add us. Which results in us asking them to add us as the only option for us to fix the issue.
In this case, we've asked multiple times to no result so far.
I hope that clears it up 👍