Exploring the amazing bunq V3? Let us know how we can make it even better! (3)

Johan

@bunq
Het zelf kunnen kiezen van een achtergrond kleur voor mijn bunq passen. Ziet er nu niet echt flitsend uit :-)
Zag net dat de volgorde van de passen nu aan te passen is, Top!

JohnDo

Vold & Shape with some creativity you can make it better yourself ;)

Johan

John Do

Goed idee!

Erik-Jan-Red-Unicorn

John Do En hoe zien je icons er bij een betaling uit? Waarschijnlijk niet!

Lars-Indigo-Unicorn

John Do Haha good job on that. Unfortunately, I would prefer not to spend so much time if it should be part of their app design. ;)

Ralph-Atlin

Het kan toch niet de bedoeling zijn dat klanten met wat ‘knip en plak’ werk hun bank app beter en meer overzichtelijker moeten maken??? Het was toch ooit al overzichtelijk??

Stanley-V2

Ik begin de UI van de nieuwe app wel te waarderen op wat eerder genoemde puntjes na.

Waar ik me ook aan erger is dat de app echt sloom is. Ik gebruik een Note 10+, maar het laden van de app duurt soms best wel lang, in ieder geval veeeeel langer dan ik gewend was bij V2.

Wat me ook stoort is dat de app (14.0.11) soms een behoorlijk blijft hangen. Bijvoorbeeld om bij dit forum te komen. Als ik dan druk op bliksem>together dan gebeurt er soms niks? Als ik de app opnieuw opstart dam werkt het wel.

iivvoo

Ik heb 3 "subscriptions", 2x zakelijk en 1x prive. Ik heb hier resp. 3, 7 en 7 "passen" op.

Het overzicht van die passen is totaal onbruikbaar:

Gedeactiveerde passen staan er gewoon tussen
Ik zie niet wanneer iets een fysieke of online pas is
Een gedeactiveerde pas wordt zelfs als actief getoond (inmiddels als bug gemeld met screenshots)
het afkappen van de namen en slecht gebruik van screen real-estate maakt het allemaal niet duidelijker

Het beheer en gebruik van online passen was ooit een van de prachtige features van Bunq mar helaas is dat ook om zeep geholpen.

Micha81

Das beste was bunq machen könnte und sie sollten wirklich den Mut haben zu sagen „wir hören auf euch liebe Kunden und schätzen euch“ und deswegen bekommt ihr v2 zurück.

Nur befürchte das es nicht soweit kommt.

iivvoo

Another annoyance: when opening a specific membership it just says "For Me" (not sure if that's also the english translation).

This means I have to scan the accounts to figure out which membership I'm actually in.

I know v3 actually offers the option to merge/group memberships. That seemed like a really good idea but I seriously doubt it's stable, realiable and doesn't make the UI even more messy (I actually accidentally enabled this and bunq had to revert it to fix certain issues).

I'm currently already lacking overview with my individual memberships, combining three of them won't make it better.

So, can I please set my own name for "For you"? Or show the membership holders name (person or company)?

Keijzer

@bunq the last week has been a rough week i suppose (i hated the fact that you released such an unfinished new version), but you did an amazing job on all the updates last week. Get some rest!

Anon

Jari Amazing job? Publicly admitting they made a mistake would be an amazing job. I bet over time v3 will look more and more like v2.

Now we have a lightning symbol instead of a + on the bottom of the screen. That doesn't make it any less confusing. What can a random user expect by pressing a lightning symbol? Will it switch my lights off? They need someone who has experience in UX. I bet they will use v3 as an example in the classroom to show what a bad UX looks like.

JohnDo

Erik-Jan Frankhuizen haha I took that into account... in a circle it looks like this:

Erik-Jan-Red-Unicorn

John Do Uitgezoomd is dat toch veel te klein! Best creatief maar voor mij geen optie 🙁

New-Cyan-Bear-1789752248

I joined Bunq yesterday evening.

Please improve the UI/UX of the app.

The UI looks dated. I'm being polite.
-- The branding (the feelings, emotions and thoughts I get when looking at it and interacting with it) doesn't invite to choose Bunq's service over another bank's service. It reminds me of the My First Sony boombox I bought my son 20 years ago. And it looks like an iPhone 3G (2008) app.
-- Why not get some inspiration how modern banking apps look like : https://www.behance.net/search?field=ui%2Fux&search=mobile%20banking%20app. Better still hire a professional to design the UI for your app. Be realistic. If the app is the most important (if not the only) way to interact with accounts give it the attention that it deserves.
The UX is horrible.
-- On several occasions, that + (now lightning) button almost made me smash my phone against the wall.
-- It is almost impossible to intuitively find anything. Completing my Profile took donkeys years (almost an hour).
-- Instructions on the Together site and in the Support Center are now outdated. Because App screens and layouts, labels, and descriptions have changed in V3.
-- Adding cards is a nightmare. For example I had to go to Together to find out the differences. For example that the 5 Online/Virtual cards are Mastercard ( https://together.bunq.com/d/18089-confused-by-the-cards/4 ). Another example, what are the differences between Mastercard Debit, Mastercard Credit, and Travelcard? ( https://together.bunq.com/d/12958-bunq-travel-card-faqs/19 )
Why not have a comparison table in the App, right where you can add cards? Hide it under a button, or in a tab.
-- I had a WTF! feeling when signing up. I read that I needed a phone, address and ID. See the last phrase in the Bunq's app description in the iOS App Store : https://apps.apple.com/app/id1021178150?mt=8. But none of these were asked for during the signup process. The sign up procedure finished quickly, and just dropped me into the new account. Logged in. :roll-eyes: On the Together website I found out that I had to complete my profile with phone, address, and ID. :sigh: Another 10 minutes lost. Great experience. Not!
You can't claim : "Experience what bunq can do for you, today. Sign up in just 5 minutes. You only need your phone, address and ID. No branch visits, no waiting, no paperwork.". But then, during the sign up, expect a new customer to search where to add phone address and ID to complete the signup.
New signups are surely vitally important to you. Why make it awkward/hard, and inconsistent with what you promise?
Naming of cards is inconsistent.
"Travel Card" (Together + Support Center) and "Mastercard Credit" (App) eventually turn out to be one and the same. The only give a way was the byline "Save 3% on your next trip ..." shared by both. Not very conclusive, nor official. I still have that feeling that's similar to "All images shown are for illustrative purposes only.".
The Bunq app drains the battery of my phone.

I'm now a bit hesitant to make the move to Bunq. But I'l give it a chance for the free trial month though. So far the grass is not greener.

lucasilverentand

M.A. Kori This please, more transparency overall. I don’t think you all mean it but overall it’s become a mess of an app.

Kas-Yellow-Panda

The pending requests circle is not working. I've created two requests and it still says €0,00.

Anon

Light mode is a massive improvement btw. Or you know, just the way it was in v2, which shouldn't have been changed anyway.

Lyall

I absolutely hate this new update. It takes a lot to get me angry and frustrated enough to post anything, but this has done it.

Started when I couldn't easily find any of the functions I needed, and the overview of my cards was a mess (I can't see in one glance which card is which and what bank account is linked to it). I thought I just needed to get used to it, but now is my online cards are suddenly not working because they're "not activated." I can't change this anywhere, and payments I make are refused because of it. There's more, but these are the worst.

Also, I can't even use my phone to post something here, which I could do before. I would really appreciate it if you can go back to the old version and get any future version actually functional and working before you force it on your clients.

Jespertheend

I was about to write feedback in a new post, not knowing so many users were having the same issues as me. But I’m glad to see I’m not the only one.

The reason why I moved from my old bank to Bunq is because it was the only app with good UX. All the other banks had buggy and cluttered apps but Bunq didn’t.
With the new update I honestly feel Bunq has gone a step back in time.

My main issues are the ‘us’ page and the confusing + button that changes based on which page you are.
But I truly think it would be better to revert the app completely to how it used to be.

I understand that this update comes with a lot of bug fixes and added features. But I really think it would be better to cut your loss and try to apply these fixes to the previous version of the app. Don’t hang on to this version just because you put a lot of time and effort in it. It’s sunk cost fallacy, you’ll shoot yourself in the foot in the long run.