[FIXED] Can’t generate new CVC code for virtual/online cards

JohnDo

Manuel 🇫🇷 have they same issue... I found out because a payment failed... so that was great timing 😞

Mischa-Blue-Wolf

Manuel 🇫🇷 Same here. Cards are clearly active and both payments and authorization fail.

Moritz-Pink-Frog

Habe hier das identische Problem, meine Online Karten sind angeblich eingefrorenen. In der App sieht alles OK aus, kann aber keinen CVC sehen. 😠 Sehr ärgerlich!

Samzoiets

Ik krijg de foutmelding “Fout tijdens laden CVC code”...

Bloedirritant, want mijn abonnementen kunnen zo niet afgeschreven worden.

GCardona

Can see cvc code here, but I've already received two notifications about failed payments... Card appears as activated in my account...

Samzoiets

I solved the issues with my online cards and they are now working as usual.

Find one of your refused payments and tap on ‘Activate card’.
Just follow along with the process as it were a physical card.
Yes, it did arrive and yes, I would like 0000 as my PIN.
That’s it, you’re done.

Online cards will work as expected.

Samzoiets

Any PIN will do as you don’t have a physical card to use that PIN with.

What worries me the most is that these kind of vital systems aren’t monitored 24/7 apparently. Bunq should have noticed this right away as payment got refused.

My report of this matter in Support Chat obviously stays unnoticed until Monday morning as no one monitors these reports during the weekend.

Thank God for Together.

Mischa-Blue-Wolf

Sam 🇳🇱🇬🇧 Feels very much like the KPN 112 debacle. Not noticing things going wrong and being offline for a long time.

BigBoss

Pour activer mes cartes virtuelles, j'ai créer un code PIN dans paramètres de la carte.

Sam 🇳🇱🇬🇧 Je suis d'accord avec vous, les systèmes vitaux comme les cartes doivent avoir un support 24/7 jours.

Esther-Orange-Unicorn

Online cards in general are still a disaster in V3.
Besides the problems with the CVC and the detour via "activate" I also have the problem (under iOS 14.0.2) that I cannot delete or block online cards.I can only freeze and unfreeze them, but not delete them permanently.

Slummi

Funktionieren denn die physischen Karten fehlerfrei? Ich muss gleich einige Einkäufe tätigen und will nicht wie der letzte Depp an der Kasse stehen, nur weil ich bei diesem Unternehmen Kunde bin, was sich selbst eine Bank nennt.

Samzoiets

Simon 🇩🇪🇪🇺🇬🇧 I don’t have any problems with the physical cards or using virtual or physical cards via ApplePay.

Didn’t have the CVC-issue on any of my ApplePay-cards.

Manuel-LesLilas

I noticed if I create a new virtual card it works and gets a "cloud" icon while my v2 virtual cards all have a Mastercard icon. I have 4 of them (v2): one seems to work, I can see the CVC. The 3 others have totally erratic behavior: for some nothing happens if I tap on the CVC or card #, for others, it shows an error message. I have an option to change the PIN (on a virtual card🤔), I can't deactivate them...
Tried to deinstall/reinstall the app with no change.
Since my wife and I both have the same problem I suspect this is Bunq related and not something specific with my phone. We both are on Android.
Contacted the support yesterday but no answer yet.

JohnDo

Hi 👋🏼 All,

Apparently there are a several reports about Online Card 💳. Currently bunq has these report under investigation and as soon as I know more I will inform you guys! Hopefully they are able to fix the cause and fix this fast.

Meanwhile, hope you guys enjoy the sun!

Manuel-LesLilas

John Do Thanks John, for those who might be interested I could "solve" the problem by setting a new PIN code on the dysfunctional virtual cards. It now shows a CVC (but didn't try to pay yet)

Mischa-Blue-Wolf

John Do You think. Opened a support case already yesterday afternoon.

JohnDo

Manuel 🇫🇷 Thanks.. that's a good tip for now.

Sven-Cyan-Kiwi-2274695024

Wow, absolutely wow. It gets worse every day. Who cares about trees, Instagram, dark mode and all the other things that you neither want nor need in a banking app if now the core banking isn't working anymore?! I'm sooo happy I already moved and changed my direct debits and credit card deposits in the last week. Feeling really sorry for everyone of you facing those issues. Disaster.

Manuel-LesLilas

John Do But one of my 4 old virtual cards doesn't have the "Set new PIN code" option... So strange...