Unable to contact support / V3 update Disaster

Richard-Azure-Unicorn

Hello. I have been trying to reply to a compliance message for two days. It is not possible to do so. I get a red error message every time I try to send the message.

Yet I still get messages from compliance asking me to reply. Incredibly frustrating.

There is also no other way for me to contact support currently via the bunq mobile app. What must I do to contact support? I would attach screenshots but that is not possible via this avenue of contact.

When will Bunq accept that this V3 update has been a total and utter farce and just swallow your pride, accept you screwed up big time & switch back to v2 until you have an update that REALLY works.

It’s all over the internet on reddit and articles even written on linkedIn about the disaster that is the V3 update.

How much more bad feedback will you need to see from your long term loyal customers before you finally accept that V3 is huge failure.

Please listen to sense and sort this mess out.

Please contact me ASAP about the support issue I am having which is now just another issue in a loooooong line of issues I and my company colleagues have had to face ever since this update was installed.

Thank you

Jakob-Y

Richard I would attach screenshots but that is not possible via this avenue of contact.

Not sure about Android, but on iOS you can just long-press in the input text box, then add an image from that menu. (Or alternatively copy and image from somewhere and then paste it through the same procedure.) And in the desktop version of Together, you can drag-and-drop images.

Richard What must I do to contact support?

If you cannot use the app for some reason, send an e-mail to support@bunq.com with your request. This is also outlined on https://www.bunq.com/de/helpdesk

Richard-Azure-Unicorn

- I will do so. Would be much better if the app just worked though wouldn’t it..