If you have a new phone number, but you are locked out of the app, you can reset your security code by making a deposit or by uploading a photo of your ID. Once it’s done log in to your bunq account using your new security code and add your new phone number.
Follow the steps below:
- Update to the latest version of the bunq app.
- Tap on Already a member? Login!
- Tap on Forgot security code?
- Enter your phone number or email address you have registered with your bunq account and tap on Next.
- Proceed with a Top UP or tap Recover My Account.
- Authenticate with a Selfie video or by uploading an ID document.
Want to explore more bunq knowledge?
Have a look here. 🌈