If you forgot your security code and you are locked out of the app, you can reset it by using Video Verification, or by making a Top Up.
Before resetting, be aware that you need to have access to the phone number linked to your bunq account and you must reinstall the app to do this!
How do I reset my security code with the same phone number?
Check out how to do this by following the steps below:
- Update to the latest version of the bunq app.
- Tap on Already a member? Login!.
- Tap on Forgot security code?
- Enter your phone number or email address you have registered with your bunq account and tap on Next.
- Click on "Top Up" or "Recover my Acccount"
- Proceed with the Top Up, or authenticate with a Selfie video or by uploading an ID document.
- Choose your new security code.
Want to explore more bunq knowledge?
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