Debited from your IBAN
As no credit is used when making a payment, the full amount of the deposit will be deducted directly from your account when making a purchase. Meaning you should have funds available in your account when paying the deposit. The money will be deducted from the IBAN linked to your card. You’d like to change that IBAN? No problem! Check out this page
When do I receive my money back?
Once the merchant releases your deposit, you will receive the funds back in your account. Imagine you’re at a gas station and the merchant reserved an amount on your card before you use the tank. Once your tank is full, they will charge you for the actual amount. The reservation will be released and a new payment for the gas will be created.
Refund
A merchant can revert an existing transaction. Receiving refunds directly to your card as a stand alone payment is not possible. What is possible, is for the merchant to transfer the card payment to the IBAN linked to your card. You can find this IBAN when going to the card and tap on linked accounts. Need a refund for a payment? Check out this page for more info. Please note that refunds from our side are only possible for card payments and direct debits.
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