Does anyone have experience with Amazon refunds?

thijsoost

I bought something from Amazon UK, but canceled the order because the product was out of stock. The money was deducted from my account (I payed using my bunq travelcard), but I didn't receive it back after canceling on January 6. I contacted Amazon and they claim they didn't deduct the money, but only placed a reservation on my travelcard. Because bunq creditcards act like debitcards, it looks like the reservation was deducted from my account.

Does anyone have experience with a similar situation? Will I receive the reservation back within a few days or do I have to contact Amazon? I contacted bunq support, but I only received a message that they'll look into it and recommended posting here on Together.

Thanks!

Bastiaan

Thijs Hi!

Can you maybe check if the status of the card payment is “Pending”? You can check this by selecting the payment and the tap on the text “Need help with the payment?” (at the bottom of the screen). Then tap on “View Payment History”.

The payment will be automatically refunded when it’s not claimed within 8 days.

thijsoost

Bastiaan Thanks for your reply!

I didn't know that it was possible to see the status of the transaction. It is indeed pending, and it says that the payment hasn't been claimed by Amazon.

Then I'll wait until the 8 days have passed!