[FIXED] Export receipts no longer work

MurKeyBusiness-Silver-Bear

Voor btw aangifte wil ik bonnetjes exporteren maar blijft hangen in app/ app
Loopt dan vast

Dionis-B-V-Orange-Puma

MurKeyBusiness Ik heb hetzelfde probleem. Heb je al een oplossingen gekregen vanuit Bunq?

Nikoleta

Good morning, bunqers ☀️

Thank you for reporting this bug to us! Please note we have escalated it to our developers team, and we will let you know once it's fixed 🙌

For now I wish you a great weekend ahead 🌈

Milan-Grey-Starfish

Nikoleta 🇧🇬🇬🇧 One full week later... still no solution!? I need to do my taxes and trust you to solve this really quick now!

Rogear

Nikoleta 🇧🇬🇬🇧 Komt het deze week nog goed?

Heb afgesproken om dit alles deze week te sturen naar mijn accountant, voor de kwartaal aangifte.

Anders moet ik het over een hele andere boeg gooien.

Deze functies zijn voor mij de enige reden waarom ik bij Bunq zit, ik reken er echt op eigenlijk.

🙏

Kyanzas-Maroon-Akita

Nikoleta 🇧🇬🇬🇧 Any update on this? It’s been 12 days since this was reported. Like most people using this feature, I need it for my accountant. This is already the third time this exact same issue occurs, but previous times at least it was fixed fast.

Nikoleta

Milan Van Der Wel Hi there 👋

I checked and this issue is still being looked into. To ensure that the fix for this bug works correctly, thus also to prevent that we create new bugs while fixing this one, our developers will thoroughly test this scenario to ensure that everything works smoothly. This may require some time, but it's necessary to offer you the best bunq experience.

We will make sure to let you know as soon as we release a fix, and of course we'll do our best to fix this as soon as possible!

Both your understanding and patience would be appreciated 🙏

Kyanzas-Maroon-Akita

Nikoleta 🇧🇬🇬🇧 Can you also ask your testing team to include this functionality on their test scenarios? This is already the third time that this breaks.

Nikoleta

Kyanzas @Privé rekening rogier Hello there 👋

I checked and there's still no update, I am afraid. To ensure that the fix for this bug works correctly, thus also to prevent that we create new bugs while fixing this one, our developers need to thoroughly test this scenario to ensure that everything works smoothly. This requires some time, but it's necessary to offer you the best bunq experience.

We will make sure to send you a message as soon as we release a fix, and of course we'll do our best to fix this as soon as possible!

I have also requested that his is included in the test scenarios before new update releases in order to prevent future inconvenience.

Both your understanding and patience will be appreciated 🙏

Kelvin-Olive-Puma

This issue should be your top priority.

I and probably a lot of other business customers rely heavily on this functionality to submit the VAT returns before the deadline. Without this functionality we will be wasting a lot of time to match and export every invoice manually. Which goes against your promise of saving time with the app.

Also, I can't get a clear view of the status of this bug and when this issue will be fixed. In which phase are you right now? Have you found the cause of the bug? Have you come up with a fix? Or are you finalising testing the fix? It would be nice if you could give us a daily status update on this thread. This way we can start doing everything manually if you won't make it before the VAT returns deadline. No one wants to get fined by the Belastingdienst...

Nikoleta

Kelvin Hi Kelvin 👋

I have requested more information from the developers team, and I'll update you as soon as I have it. Thank your for the understanding and patience so far!

I hope you have a nice rest of your day 🌈

Protozoan-Red-Frog

I urge Bunq to fix this bug ASAP! Unbelievable that this bug remains unresolved after 16 days...

My accountant is not able to file my taxes due to this bug.

Kelvin-Olive-Puma

Still no update?

Nikoleta

Hi bunqers 👋

I am still waiting for an update from the respective team, and as soon as I have more information I'll let you know. I have made it clear the matter is urgent and asked for the issue to be handled with priority.

Apologies for any inconvenience caused and thank you once again for your understanding and patience 🙏

Protozoan-Red-Frog

Still unfixed...

New-Violet-Quokka-1681551220

Ook nog steeds last van!

Nikoleta

Hi bunqers 👋

I checked and we have a progress with this bug. If all goes smoothly it should be fixed by next week. I'll keep you updated on the matter!

Thank you for your understanding and patience once again!

For now I wish you a nice rest of your day 🌈