When typing a reply here in the community forums, sometimes I accidentally swipe down the screen.
I want to refer to someone else’s comment and quickly read that message and continue typing.
When I swipe down my reply is ‘cancelled’. Everything I had written so far is deleted. I can start all over again.
This is very frustrating.
The Private Support has similar behavior. It looks like it deleted your message but luckily you can tap to write a message again and it actually saved your words there.
In the community forums, swiping down means cancel. Means all your efforts are gone in one swipe. No confirmation.
Suggestion:
- Save the content of your typed reply when swiping down
- Display the first words of your typed content in the message input field so you can see it was saved and you can easily go back