As a bank we are required to verify your identity before opening your full-fledged German, French or Spanish bank account at bunq. Since we would love to have you onboard, we partnered up with IDnow for smooth and worry-free identity verification.
Throughout the entire identity verification process, you will be supported by the tooltips and if there are questions, an IDnow ident specialist will provide personal support via video chat. Of course, our Support team is also eager to help you via the in-app chat or email.
Please, keep in mind that IDnow's ident specialist availability is from 08:00 CET to 24:00 CET everyday.
Which ID documents are accepted to complete my identity verification as a German, French or Spanish user?
Do you want to know if your ID or passport is accepted to complete your identity verification as a German, French or Spanish user?
For countries within the EU 🇪🇺, we accept the following documents:
- Passports (Except for Latvia, you can use your ID cards instead)
- ID cards from the following countries: Austria, Belgium, France, Germany, Czech Republic, Spain, Finland, Hungary, Italy (For our Italian users: only the plastic ID card is allowed), Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Sweden and Slovenia.
- Please note: For users in Denmark, Estonia, Portugal, Greece, Cyprus, Ireland, Slovakia, Bulgaria, Iceland and Romania ID cards are not accepted. Please provide your passport.
- Residence permits: The valid one is the identity card and not the endorsement sticker. You can see an example here. Please note:: We currently do not approve Spanish residence permits issued after the 19th of May, 2020.
For non-EU countries, we only accept passports from the following list:
- Hong Kong
- South Korea
- New Zealand
- United Kingdom
- United States
- South Africa
If you are from a non-EU country that's not included in the previous lists, you must have a European passport ready for verification.
When identifying yourself in the app, make sure to follow the instructions and scan both sides of your identity document.
Are you from the UK?
Please check this page for more information.
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