bunq Update 18: Let me show you how that works 💪
Hey bunqers 🌈
Not sure how to do something in the bunq app? Simply reach out to support and we'll mirror your in-app experience, showing you exactly how to find what you need. As if we were standing next to you. 🚀
How does it work?
If you have any questions or you need further explanations, simply reach out to our Support Team and they’ll take over from there.
Our support guide will enter your account with limited access to your funds, payments, personal information, etc. so that they can show you how a certain feature works. This means that they’ll have technical access to your account, however our Support team won’t have the option to neither do payments, transfers, requests, new accounts, change addresses, login credentials, security codes, PINs, etc. You can learn more about this in our Terms and Conditions
After the Support guide successfully enters your account, they’ll make a screen recording for you and once finished - they'll send the screen recording through your chat with them. Now you can see how to fix the problem or find what you need, and they'll leave the domain right away.
You can contact our Support team to show you how it works by following this easy process:
- Go to Profile
- Tap on ⚙️
- Scroll down
- Click on "Need help? Get support"
Want to learn more?
Explore more bunq knowledge here 🌈