Hey bunqers 🌈
We strive to keep you and your funds safe so that you can have the best banking experience ever. However, sometimes there are things that are out of our control. That’s why we want to make sure you’re aware of scamming techniques, and how to stay protected. You can check all the info you need regarding phishing and spoofing below 🙌
❗️You have suspicions regarding a phishing attempt? Report it directly to us in our report form and we'll investigate for you right away ❗️
❗️ A list of known scammer websites can be found at the bottom of this page ❗️
Important Note: bunq would never contact you via phone or ask for your credentials, magic links or any personal information (phone number, email, security code, card number, IBAN, etc.) outside the bunq app.
What's phishing and how does it work?
You can check What’s Phishing and how to recognize it here
Note: bunq would never request your credentials, magic links, nor any personal information outside the bunq app.
What’s spoofing and what are the specifics of a spoofing attempt?
Scammers have been known to trick their victims by sending fraudulent links via SMS or Whatsapp. These messages are made to seem as if they’re coming explicitly from our bunq telephone number.
The SMS/Whatsapp message contains a link which may seem to have something in common with bunq such as a keyword.
- Example for spoofing attempt: you receive a message about a potential breach of your account, followed by a phone call from someone who's pretending to be our employee. The person will call you pretending to help secure your account by providing your security code during the conversation or by instructing you to click on some of the links that have been already sent to you via SMS/Whatsapp message and/or email.
Note: bunq won't call you via the phone. If you have any doubts of the message/call's legitimacy, please don't provide any sensitive data to the respective person and contact us through the in-app chat or use email@example.com.
Known scammer websites
Do you need to report something?
If it's a fraudulent user, you can help keep bunq safe. Simply fill out this form and we’ll take it from there. To report a possible fraudster, please include their account number and any information you've related to the case.
Want to learn more? Explore more bunq knowledge here 🌈