ZeroFX with extra 0.5% extra fee?

Dennis

A network fee?!? 😅😅 Okay, it is getting more and more creative.

Marco

The whole idea of ZeroFX was that if the rate was adjusted (positive or negative) that it was corrected. Really liked that function. Now missing clear communication of bunq that this is just a 0.5% price increase.

Johannes-Red-Panda-463593470

Daniel 🌻 So verstehe ich es auch. Eine absolute Nischenanwendung wird quersubventioniert. Da hätte ich eine verursachungsgerechte Gebühr besser gefunden.

equilibri0

Communication skills at it’s best … does that means that I always need to worry when new features are getting released, that there are some hidden fees / expanses waiting for me ?

Johannes-Red-Panda-463593470

Pana So toll wie die Technik/ Programmierung bei bunq ist, so schlecht ist die Kommunikation. Wer denkt sich sowas aus und verbindet große Updates mit Preiserhöhungen?

Bernd-Cyan-Penguin

Johannes Zum Beispiel Apple am nächsten Dienstag

Johannes-Red-Panda-463593470

Bernd (DE - Hamburg)🇩🇪 😅 Wobei der Vergleich schon etwas hinkt. Bei Apple habe ich noch nicht erlebt, dass Konditionen eines bestehenden Vertragsverhältnisses sukzessive verschlechtert werden. Und das zudem noch versteckt als super tolles Update für die Kunden.

Flo1979

Bernd (DE - Hamburg)🇩🇪 Tatsächlich sind die Preise bei Apple seit Jahren recht stabil. Stabil hoch, aber stabil.
Dienstag wird es wohl erstmals seit langem wieder Anpassungen geben, weil wegen Verteuerung der Chips.

Steven-Grey-Akita

Again a disappointing (hidden) price hike. And again loss of a differentiating factor of Bunq. Well at least I get to hear about trees, since of course that's much more valuable than actual banking features.

It's sad that I need to pay this fee to (according to Bunq) finance a new feature (foreign currency accounts) that I don't even want.

Gerhard-Yellow-Frog

Has someone of you had an FX payment recently? I had a USD payment from my EUR account on Feb 1 and they charged a lot more than 0.5% network fee.

Support figured out that they used the rate from the day before, not the one from the day the payment was made on. They can’t fix it because MasterCard supplied them this old rate they say.

You might want to check your FX rates. Would be good to know whether this is a more systemic issue or just a one-time fluke.

Still disappointed by the answer 🙁

Jakob-Y

Gerhard Interesting! Do the rates you got from that payment differ from the ones that are shown on the Mastercard currency converter for that day and currency pair?

Gerhard-Yellow-Frog

Jakob Yes; by a bit over 1%