Hey bunqers! 🌈
As a bank we’re required to verify your identity before opening your fully-fledged bank account at bunq. Since we’d love to have you onboard, we partnered up with IDnow for a smooth and worry-free identity verification for our users in Germany, Spain and France. 🙌
Some of you contacted us to let us know that you have difficulties with your verification. But worry not - here are some pro tips on how to pass the IDnow verification:
How does it all work?
Here’s the rapid process you’ll follow when you verify with IDnow:
- Start the verification process, woohoo!
- Enter your personal information
- Enter the verification code we’ve sent you through SMS
- Select the reasoning of opening an account with us
- A check-list for your verification will appear - check it out and keep everything listed in hand for fast verification
- When checked, await for the app connection check
- Await an IDnow agent to appear
- Follow their instructions
- Finish the verification
Any pro tips?
Wanna know how to go through the verification like a true pro? Just keep in mind the advice below and your account will be active in just 5 minutes! 🚀
You’ll be connected to a live agent. This may take a bit of time so please be patient The wait shouldn’t take more than 2-3 minutes.
Don’t close the app or your phone while you wait for a live agent. If you do - you’ll need to wait again.
Make sure to read the list of approved documents so that you know what you can or cannot provide for your fast verification.
Connect to a WiFi or any other stable hotspot around you so that the connection is stable. Then you can be assured that the agent will be able to hear you and see you.
Make sure to do the verification on your own, there can’t be anyone holding your phone or being present in the background.
Be in a well-lit surrounding so the video is clear and your face is clearly visible.
Please, keep in mind that IDnow's identIty specialist availability is from 08:00 CET to 24:00 CET everyday.
Want to learn more?
Explore more bunq knowledge here 🌈