We noticed that some payments appear duplicated in the app but they were not charged twice. We’ll help you check if this is your case or if the payment was really processed twice.
🔎 How can I check if this is my case?
In the payments overview in the app, you see the payment twice but in the bank statement, it shows the only once. This happens because the money was only debited once but the visual bug makes it look duplicated in the app.
You can check this by exporting a bank statement from the app using the below steps:
- Go to the Home screen
- Select the sub-account you want the statement for
- Tap on More
- Select Export Statement
- Enter the time period you want the statement for and select your preferred format (PDF, CSV or MT940)
- Tap on Export Statement
More information can be found in this article: https://together.bunq.com/d/3207 📚
On the statement, you'll only see the payments that were fully processed and the refunds.
🐛 Bug status:
Testing: We’re working hard to reproduce this bug and understand its source. This is the first step to finding a fix for it ⚒️
❓I have this bug, what should I do now?
Since there’s no workaround available, there’s no need to contact us. Please keep an eye on this topic and we’ll let you know when it’s fixed!
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
Want to learn more about bugs?
Explore more here and stay updated 🌈
