📲 When this bug happens:
When the merchant refunds a payment, it’s processed right away - but some users are receiving a notification saying the refund was not processed because of 3D-Secure.
🔎 How can I check if this is my case?
You make a payment with your bunq card
You add the merchant to the Auto-Accept list
You request a refund from the same merchant
The merchant processes the refund
You receive a notification in the app that looks like the refund was received but when you tap on it, there is an error message saying:
“Your payment was declined due to 3DS Secure Authentication failure. You can still make this payment by adding the merchant to your Auto-Accept list and tying again!”
🐛 Bug status:
Need more information: We’re collecting more information to help us investigate what the cause of the bug is. 🕵🏽♀️
❓I’ve encountered this bug, what should I do now?
All you need to do is sit back and relax. Let us do the rest! Our team is aware of the issue and we’ll let you know here when it’s fixed!
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
Want to learn more about bugs?
Explore more here and stay updated🌈
