📲 When this bug happens:
Some users may see an error message that says "We're checking your information” even though their accounts are verified. Because of this error, it’s not possible to do anything in the app.
🔎 How can I check if this is my case?
You have previously successfully verified your bunq account
You log into the app
An error message says "We're checking your information” and it’s not possible to do anything in the app
🐛 Bug status:
Fixed: Update your app to solve the bug! 🚀
❓I’ve encountered this bug, what should I do now?
Reinstalling the app solves the issue most of the time.
If this doesn’t work for you, no worries! We’re working on a fix to tackle this fully.
📲 Do you wanna be notified when this bug is fixed? High-five this topic by clicking the 👏 (clapping icon) at the bottom of the page!
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
Want to learn more about bugs?
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