The Support Options at bunq are non-existent, making your service and, hence, your bank accounts not very friendly for business, and perhaps bunq sticks to no-frills retail banking. Unfortunately, the bunq business model that differs from more traditional banking fails to make it clear when entering into the relationship, other than perhaps in the fine print, that you can take 8 days to respond to a simple request. You only get one SOS request monthly, and there is no way to contact you by phone. It is also outrageous that if you close a ticket by accident, it cannot be reopened. I'm sorry, I didn't notice such a prompt advising me if one exists.
I look forward to resolving my issue in the next 8 days when you have advised me that you will get back to me and close my account with Bunq for a bank that can support business customers. In the interim, your inability to have a decent support function has started a chain of defaults today on credit cards, mortgages, health insurance payments and employee salaries.
While the initial issue was caused by my failure to pay Euro 75 bill (which I take full responsibility for), the fact that my accounts with close to 6 digits have been frozen after the bill (and all penalties) have been paid in full, and the Balif has advised bunq to release my account is quite frankly unacceptable customer service from bunq.
