Hi, mijn betaalverzoek is zojuist betaald door een ABN Rekening, ik kreeg hiervan ook netjes de melding, helaas staat het bedrag nog niet op mijn rekening.. hoe kan dit?
J.K. I had this in the past and was my fault as I was checking on an account but I provided my payee another of the sun accounts … maybe happened the same thing to you. Cheers 🥂 🌈 GG
Hi! If the payment was made I am sure it will arrive on your account shortly, but you can also start a payment investigation by following this easy process: Go to Home > Select the sub-account where the payment should arrive > Click on “Can’t find a payment? Find when it’ll arrive” > Select “Incoming Payment” > Select the type of payment you’re expecting > Enter the information requested through the flow > Submit your investigation 👀
This process is also explained here: https://together.bunq.com/d/46954
