Local currency accounts are super helpful to make and receive payments in other currencies. Because of this bug, some users see the error message "Something went wrong on our side" when trying to make a payment.
🔎 How can I check if this is my case?
- Go to the Home tab
- Select the GBP or USD account
- Press on Pay
- Insert the amount
- Add the Recipient details
- Add description
- Press on "Send payment"
- An error message appears saying "Something went wrong on our side" and the payment isn't processed
🐛 Bug status:
Testing: We’re working hard to reproduce this bug and understand its source. This is the first step to finding a fix for it ⚒️
❓I’ve encountered this bug, what should I do now?
All you need to do is sit back and relax. Let us do the rest! Our team is aware of the issue and we’ll let you know here when it’s fixed!
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
Want to learn more about bugs?
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