In order to request a refund through the app, follow the simple steps explained here 🚀
- Important: You have 120 days to request a refund for a particular event. After the 120 days pass, we won't be able to process the request technically.
That's why if the method with requesting a refund from the app didn't help in your case, we kindly ask you to reach out to the merchant that charged you, to ask them if they can help you with a refund.
We're required to give the merchant a fair opportunity to directly help you with a refund. This is important because we need to hear both sides of the story, whilst ensuring that the merchant isn't able to assist you directly, before we take matters into our own hands.
As mentioned above, please, share your order reference details with the merchant's support department so that they can provide you with the right solution regarding your case.
✅ As a tip, we always advise you to contact them by chat or e-mail so you have the transcript of your communication with them!
Card payment refund at the terminal or Retourpinnen
Especially in the Netherlands it's common to receive a refund for a purchase made at a physical store by inserting your card at the payment terminal. If you made the original payment with that card, it'll work flawlessly.
👩🏻🏫 Pro tip: Check that the card is entered with the chip into the payment terminal for the best results.