Refunds aren't possible for the following types of payments:
- Bank transfers
- iDEAL & SOFORT payments
- Wise payments (ex TransferWise)
- B2B direct debits
Additionally, for card payments, we can't refund:
- the transaction concerns a deposit into an investment or crypto currency account
- the transaction involves or has been executed via e-money wallet (like PayPal or Curve card)
- the transaction concerns a donation (i.e., a payment to a charity)
- the transaction was executed on a gambling or betting website.
- online transaction done with Maestro Cards (due to Mastercard’s fraud prevention guidelines)
If you're looking for a refund for one of these options, we recommend directly requesting it from the other party.
Please also take note of our Mastercard refund terms, to be found under clause 9 in ‘bunq card rules’ in our Terms and Conditions