bunq Together

Verificatie

New-Navy-Newt-2985312215

Heb al de documenten toegevoegd al een week geleden maar mijn account is nog niet geverifieerd.

Iemand enig idee hoelang dit normaal gesproken duurt ?

thijsoost

Wham Dit duurt soms 5 minuten, soms ±2 weken. Dit hangt af van waar je woont, de leesbaarheid van je foto van je identiteitskaart, de kwaliteit van je opgenomen video, en de drukte bij bunq support. Je krijgt vanzelf een melding als je account geverifieerd is!

Bunq is een officiële bank, alle gegevens moeten juist zijn voordat je een account kunt opnemen. Nog even geduld!

Wouter-Grey-Unicorn-293391345

I have applied for a VVE account about a week ago, the message today is that I have to wait another 2 weeks for verification? Is this a normal procedure or is something wrong you believe? Especially important as the insurance company wants to withdraw some money.. Thanks, Wouter

emily-Blue-Wolverine

Wouter Hey Wouter 👋 Thanks for reaching out!

I’ve checked your Business account and it is currently pending approval from the dedicated team. As a bank, we are required by law and by our internal company guidelines to perform specific checks to make sure everything will run smoothly with your bunq business banking experience. Please know that every business account takes different time to be reviewed depending on its activities, structure and provided documentation.

Your application will be completed as soon as possible. In the meantime, keep an eye out for notifications within the app in case the team reaches out to you with a request for additional information 🙌

You can find more details regarding documents required to open a business account on our Together page: https://together.bunq.com/d/24017

Let me know if you have any further questions and I'll do my best to help you 🌈

Wouter-Grey-Unicorn-293391345

Hi Gia, thanks for letting me know. Do you have any idea about the timelines in this case?

emily-Blue-Wolverine

Wouter Hey Wouter 👋

We're not able to provide timelines, but I just want to check - did you respond to the request for more information on your companies activities in the app? If not, please do so! The Information request should be visible in the profile tab of your app 📱

Wouter-Grey-Unicorn-293391345

Yes I did. There were two requests, I have sent both through

emily-Blue-Wolverine

Wouter Hey Wouter 👋

In that case, a member of our team will review the information provided as soon as possible and get back to you, via the app, regarding your account's verification. In the meantime, thanks for your patience and be sure to keep an eye on the app for updates 👀

Wouter-Grey-Unicorn-293391345

Great, thanks

Johannes-Cyan-Llama-3270322141

I am a bit confused. I already have a personal and business bunq account. Now opened a new business account for a foundation and in the app it says it takes 3 weeks (!!) and in the website it says 72 hours?
It that 72 hours just bad translated in the app by confusing days and weeks? Or it is really 3 weeks????? and is time on the website wrong?

I don't get it....

thijsoost

Owen Schikhof Opening a new business account indeed requires a new verification process. How long this takes is hard to say, but I believe that for business accounts it's indeed 1-3 weeks.

emily-Blue-Wolverine

Owen Schikhof Hey Owen 👋 Thanks for reaching out!

I understand you've opened a new Business account and are wondering when it'll be verified. Please know that all Business accounts take different time to be reviewed, depending on their activities and structure! Please ensure you've responded to any requests for additional info sent via the app and, if you have further questions, feel free to reach out to support 🌈