Error "Business account login no longer supported"

thijsoost

Mick Only in September 2021, personal accounts became mandatory to login to a business account. If I'm not mistaken, you received an email about this last year.

You can also contact support via support@bunq.com, so you don't need the app to contact them. A response can take a few days.

New-Lavender-Addax-64186560

Thijs Yes correct, and I regret ignoring them.. But this is quite a brutal way, did support manage to fix it for you?

thijsoost

Mick I don't have a business account, so there's nothing to be fixed

Bunq notified business users beforehand so you could take action beforehand. Now the only thing you can do is wait for a response from bunq support, I'm afraid

bunqVitaly

To clarify some points:

Business login is no longer supported. This means that you need to enter your personal account credentials in order to manage your business account
Every bunq user has a personal account (no exceptions!)
It may happen that your personal account doesn't have any aliases linked because it was opened a long time ago, therefore, you can't login there. If this is the case, contact support and we will assist you with this

New-Lavender-Addax-64186560

Vitaly 🇪🇸🇬🇧 Well I have the proof in my email that a bunq support employee closed my personal account, so you’re second statement is incorrect.

bunqVitaly

Mick Indeed your case is a little bit different, since in 2020 this was still possible.

However, I see that you have already been escalated to the proper department. You will receive a response in the following hours. Appreciate your patience beforehand 🙏

New-Strawberry-Bobcat-1701357754

Vitaly 🇪🇸🇬🇧 I also have only a business account created in 2020. No personal account. Send already a request for help.

New-Lavender-Addax-64186560

Thanks Vitaly, it really helps to know that bunq is working on it

Glenn-Indigo-Panther

Mick Hi Mick, is het al opgelost?

Ik heb het nu deels opgelost. Ik heb mijn oude persoonlijke account weer geactiveerd.

Vervolgens zag ik ook de zakelijke accounts.

Alleen nu krijg ik de melding dat ik uit veiligheid 24u moet wachten totdat ik gebruik kan maken van transacties omdat ik het geinstalleerd op een nieuwe telefoon. Alleen dat klopt niet. Het is nog steeds dezelfde telefoon :-(

Ik hoop dat over 24u het probleem volledig is opgelost.

thijsoost

G.S.F. Westphal Dit komt doordat je persoonlijke account nu voor het eerst in lange tijd weer inlogt denk ik, je account komt dan inderdaad 24 uur in cooldown periode. Je kunt deze periode overslaan door een foto met daarop je gezicht en ID kaart naar bunq support te sturen, maar het makkelijkst is om deze periode even af te wachten.

Esther-Grey-Turtle

Currently experiencing the same thing. I have two phone numbers, one personal and one business. This awkward message started to appear (my biometric thing started reverifying over and over until the login limit was exceeded when trying to transfer money) when I put my business number in my business account and deleted it from my personal account. I've contacted bunq support four days ago, but no luck as of yet in terms of getting a response. It's highly frustrating as it practically renders my app useless.

Although I'm magically able to still solve payment requests and transfer money when the amounts are low.

emily-Blue-Wolverine

Esther Hey there, Esther 👋

Thanks for reaching out! It looks like you need to use your Personal account credentials to login and access both your Personal and Business accounts, as it's no longer possible to login with Business account credentials.

You'll receive a response shortly, via the in-app support center, verifying which credentials these are and offering further assistance, if necessary 🌈