bunq Together

Betaalverzoek betaald

New-Silver-Pony-3039936387

Ongeveer 1 1/2u geleden is een betaalverzoek met een ING Creditcard betaald. Echter is de betaling nog niet bijgeschreven. Duurt het altijd zo lang? Nog meer mensen er last van?

Gianguig

Jaleasa
Hi 🖐,
if you are sure the payment had been done and executed with no errors form the ING / Credit Card side, I would expect payment to pop up immediately in your sub account.
Was it done from someone using bunq.me link ? There is a maximum of 500 Euro for that.
Or did you do it yourself via the bunq App ?
If there are no error from the Credit Card side, I would advice to check with bunq support, but I would wait a bit more if I were you and check there are no messages of error from ING side.
I assumed as you mentioned ING that you are in NL... but actually ING is available in other countries.

🌈 https://together.bunq.com/d/50062-how-do-i-top-up-my-account-with-credit-or-debit-card
🌈 https://together.bunq.com/d/32181-how-do-i-contact-support

Regards
GG

New-Silver-Pony-3039936387

GG Yes ING in NL. We already spoke with them and there were no problems from their side.

The person paid with a payment request from bunq and i have received an confirmation from bunq that it was paid. It's just not visable on my bunq account

Gianguig

Jaleasa
Ohh.. ok.. I understand better now.
it happened to me in the past that I received an amount and it was not showing in the App but it was actually accounted, it was an issue with the App view of my account data.
Did you try to export the account statement.. if the amount had been accounted it will be for sure on the statement.
From the account, tap on the 3 dots icon, choose then Export Statement, select the range for dates to something like 2 days before the payment was done to today's date.
If you see the payment registered, then means all went fine and if you need to really see it fixed in the App you will need to contact bunq support.
If the payment is not on the statement, then definitely open a support request with bunq via the App.... I advise to provide all the details of the payment from ING (date, amount.. all the details) and they will be able to help you:
🌈 https://together.bunq.com/d/32181-how-do-i-contact-support
I am not aware of any outage or any issue so it must be a one off transaction.
Have a great day 🤩 and good luck 🍀
GG