Fixed! Link failure Transferwise

Antu

I can't seem to link to my Transferwise account. Any one else? Please advise!

Heda

Antu I linked my account yesterday and it worked perfectly. Are you sure you entered your password correctly or maybe you have set up 2 factor authentification and that keeps it from failing?

Bastiaan

Antu Good morning!

Which steps do you follow exactly? And do you maybe get an error?
I've connected my existing TransferWise account without any trouble yesterday.

Tom

Frank

Nicky

Antu

Hey guys!

Sorry to hear you're having trouble linking your accounts. Could you let me know if you're seeing any error messages that might help us track this down?

Nicky

I seem to also have an issue. I can log in to my TransferWise account, but then I get sent back to a bunq page where I have a button to link to TransferWise. Clicking this button does something (Safari loads a page) but then I get back to the same page...

Antu

Nicky Yes, exactly my problem but then in Chrome and Firefox browser

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I have the same problem. It fails when clicking the button to connect. (I want to connect an already existing Transferwise account)

Nicky

Tom Nope I do not see any message at all:

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Tom bunq://x-bunq-app/transferwise/oauth?code=6hFCAd.

This link does not work

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It is the bunq page that stops and does not make any progress to link the transferwise account

Tom

Nicky Hey Nicky!

Could you try again now? It seems like the issue is that the bunq app wasn't picking up that link properly. We've changed the link on that page which should make the bunq app pick it up!

We've tested on our side, but our app was always picking up the link properly so we need your help to validate the fix. 🛠

Could you give it a go and let us know?

Cheers,
Tom

Tom

Frank hmm. Could you try tapping and holding on the link and then clicking "Open in bunq"?

To check, you are on your phone when you are doing this, and you have the bunq app installed right?

Nicky

Tom It now works. Great! 😎

Antu

Tom I just tried it again and link is still not picked up by the Bunq app.

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Tom Serverproblem....

Tom

Nicky Awesome to hear! Thanks for reporting the issue 🌈

Tom

Frank I think I can see what the issue is Frank.

We will work on a fix and get back to you when that's done 👍

Roeshimi

I tried linking my TW account yesterday evening for the first time and it worked immediately.