Haven’t received an instant transfer

Arweni

I tried to transfer from InG to my Bunq account yesterday morning, but I haven’t received it until now. The support officer suggested me waiting until Monday. It’s a new Bunq account. Anyone experienced it? I find it really inconvenient

thijsoost

Anjarweni ING doesn't send transfers to bunq as Instant Payments. They'll start supporting TIPS payments later this year. That's why ING transfers to bunq are sent as regular SEPA transactions, which take 1-2 business days.

Nothing bunq can do, it's on ING's side.

If you want to add money from ING to bunq quickly, use: Home > More > Add money> iDeal.

Vincent-9870

That’s interesting. Are there different types of instant payments? I remember Bunq being first with them, but have been annoyed many times that ING payments aren’t instant, whereas say ABN AMRO payments are.

pqckmqn

Vincent There are different instant payment networks, some banks support more, some only one of them. Bunq does support RT1 and TIPS regarding instant payments.

thijsoost

Vincent Yes! There are three big SEPA Instant Payment networks:

TIPS
RT1
Worldline

Bunq supports TIPS and RT1. Only when the two banks at both ends of the transaction (sending and receiving) support the same Instant Payments network, the transaction will be instant. Bunq indeed supported these networks from the beginning.

ING only supports incoming TIPS transfers, but doesn't support outgoing TIPS transfers. Therefore, transfers from bunq to ING are instant, but transfers from ING to bunq are not.

Vincent-9870

Ah okay, I never knew, thanks

New-Lavender-Mare-1620999582

Thijs I’ve met one situation that I sent three outgoing payments from bunq to ING. One time 50 euros, one time 50 euros then last time was 4900 euros. The first two are instant payments and arrived on my ING account immediately. While the 4900 euros payment is not instant ( didn’t see a lightening icon on the payment ). Do you have any clue?

thijsoost

Yiyu Yes, larger payments are sometimes delayed by banks because banks are required to investigate larger payments.

But it can also be that there was a short downtime in one of the Instant payment networks, so the payment couldn't be sent instantly.

New-Maroon-Lizard-3620609033

Hi! I sent 1 euro to ing bank account at 10am which arrived immediately, but then i sent 25k which have not arrived yet. Is it normal?

Alexia-Hummingbird

Hey Mahbuba! As a bank, we're legally required to protect our users’ accounts and the integrity of our banking system. To make sure everything stays safe, we pay close attention to how our customers use their accounts, especially when it comes to large transfers. This helps keep your account safe, and protects your data.

Each case is reviewed by our dedicated team and processed in line with our policies and legal requirements. We know how important it is for you to know the status of your payments and we always aim to be as fast as possible when reviewing your transaction. To learn more about our Terms and Conditions, please check our article here: https://www.bunq.com/documents/personal 📚

If you have any questions or concerns, our support team is always available for you, simply send us an e-mail at support@bunq.com and we'll get back to you right away! 📩

New-Navy-Weasel-2073150245

I did yesterday attempted to make instant transfers who always worked within max. 10 minutes. Since yesterday i experienced massive problems with that, from 4 attempts 1 was successful within minutes, 3 are pending now, one of them since almost 24 hours and nothing happens. The support told me to wait up to 2 days but it is instant transfer which always worked without problerms in the past. I'm no amused since the support did not reply anymore if there is a problem in the system or what happened.