I got a notification that I got a refund (from Nike ) but when I looked into a bunq account there is none. Should I wait more ? Or is there any form I should fill in because of that ?
Anastasiia Where did you receive the notification? In bunq? Or in your email or something?
Thijs In the bunq and it was yesterday
Anastasiia Can you see the notification in your transactions view (Home > Total)?
Thijs No,that’s why I concerned
Anastasiia Do you have a confirmation from Nike that your refund was sent?
Thijs Yes
Anastasiia And how long ago was it sent? Because a refund can take a week.
Thijs But if it didn’t reach bunq, how come they sent me a notification?
Anastasiia I've no idea. You could ask bunq support: http://together.bunq.com/d/32181
You're sure the money wasn't added to your account?
Thijs I tried to contact them but the queue is for one day 😂
I te
Anastasiia Yes, a response from bunq support takes a few hours up to a few days.
Thijs I am just curious maybe it happened to someone else. Maybe they sent a notification few days before a refund or something
