Iryna You need to manually get in contact with bunq support. Then explain them your situation in detail and ask them if thére's anything that they can do for you. This here is the community forum, and I cannot promise you anything, but yeah, if you passport is expired then you won't get it solved through the automated verification systems. You need to speak to bunq directly through the in-app support and see if there's anything that they can do manually to help you.