Setup on new iPhone 14 fails

Dominik-Orange-Badger

Hi, transferred my data from my old to my new phone. When I try to setup my account my security code is not accepted. The same code does still work on my old phone.

I tried to recover with my passport but after half an hour there is still the same screen shown.

thijsoost

Dominik Hi! Please contact bunq support: http://together.bunq.com/d/32181

Dominik-Orange-Badger

Hi I already did. They created a new security code. Which worked.

thijsoost

Dominik Great!

Gianguig

Dominik Did you get the account locked and asked to verify your identity?
I had to upload my documents again and yes, change also the PIN code to access

Dominik-Orange-Badger

GG It was kinda strange. My security code was not accepted, despite I could use it and it was valid on the old phone. I went through identical check. I then was send a net security code, which worked.

Gianguig

Dominik Yes. Same with me about the PIN code. I had to change it to the same one on the iPad.
So no verification again? Only the link ?
Did you use your email or phone number to log in on new phone?
Thank you for info
GG

Dominik-Orange-Badger

GG I did even change it on my old phone, without luck. I did the identity verification witch was really fast. The code was send via email which I also used for the login.

Gianguig

Dominik Cool. Exactly as happened to me.
Thank you
GG