Cool down period or re verification

Gianguig

Hi 👋,
I switched today to a new phone and when I logged into bunq I had to re validate my identity.

I thought for new devices and re install (it happened also for re install) would just apply the 24H cool down period.

Is this linked on how you log in on new device using either phone number or email ?

I used email and the verification kicked in. It did not take much to have my device activated.

Just wanted to understand when lock or cool down applies.

Thank you 🙏
GG

Gianguig

Hi 👋,
I got in contact with bunq support and I received clarifications.

Upon install on new device the 24 H kicked in and on top of that the re verification of my identity was triggered.

Once I submitted the document and my ID got re verified… within 1 hour, both the 24 h cool down period and App lock were released.

I can now access my accounts with no problems. The account was not anyway frozen 🥶, only access from the new phone. It still worked with full access from the iPad.

Security on top 👍 which I really appreciate and fairly fast unlocking 🔓

Over all this shorten the time to get back a fully working accessible account from 24H to just a bit more than 1 hour ⌛️

Thank you 🙏
GG

thijsoost

GG Great that you added your response from bunq support, hope that helps other users who run into the same issue!