📲 When this bug happens:
Card statements can be easily exported from the app, but because of this bug some directors are seeing an error message when they try to export one from their Business account.
🔎 How can I check if this is my case?
When following these steps you see the error message and the statement is not exported:
Select a card
Click on the More (...) button
Select 📄Export Statement
Choose the format and date
Press “Export Statement”
An error message appears saying: “You don't have the correct permissions to view the statement information for this account”
The statement is not exported
🐛 Bug status:
In progress: We have the information that we need! Our developers are working on a fix. 👩🏽💻
❓I’ve encountered this bug, what should I do now?
All you need to do is sit back and relax. Let us do the rest! Our team is aware of the issue and we’ll let you know here when it’s fixed!
✨Pro tip: always keep your app updated! All bugs are fixed through updates so this is the easiest way to always get the best version of the bunq app!
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