Refund of Eco subscription payment

Peychev92

Hello the app automatically was on -18 euro for a sub.I paid it and downgraded I want a refund for that amount

Gianguig

Pho Hi 👋,
If that is possible you need to contact bunq support via the App.
Good luck 🍀
GG

thijsoost

Pho You started at bunq with a free 30 days Easy Green trial and didn't change your subscription within those 30 days, so you started paying for this subscription. More info here.

At the start of the trial, it was clearly stated that if you didn't change your plan within 30 days, the subscription would start automatically. You've also reveived a notification and/or email about this before the trial ended.

Peychev92

already did...not a good start of the relationship...charging for something that hasent been used

New-Lilac-Sloth-1702461962

Pho You already used that subscription 30 days before they charged you. Furthermore, bunq indicated multiple times that you are going to start on a 30 day trial of Easy Green and additionally when you are getting charged for it if you stay on that plan.

Peychev92

There will be a big complaint logged if they don't refund

master

Pho

Unfortunately for you there is not much to complain about, you just seem to not have read or understood how the bunq subscription and the free trial works.

You can find much, much information here just by searching and reading - also about your current issue:

https://together.bunq.com/d/38725-why-was-i-charged-1799

Of course it's possible that bunq does indeed refund you in certain cases, but it's what you signed up for in the end.
A complaint will not bring you anywhere, just ask nicely would be my suggestion!