I am trying to receive a payment from the USA into my USD sub account. The payer says they have made several attempts for a SWIFT transfer, but they receive the message "USD account closed".
Details:
I have provided the payer with my IBAN and the BIC/SWIFT of the BIC of Currency Cloud Limited (TCCLGB3L).
The transfer amount is less than USD 90,000.
During the first transfer, the payer entered "Netherlands" for bank country. This transfer was returned with the reason stating that "the beneficiary account is closed".
The payer initiated a second transfer on my request, where they payer entered "UK" for bank country and indicated "The Netherlands" for the address of the receiver (me). The destination country for the wire payment was the UK. This transfer was also returned stating the same reason that "the beneficiary account is closed".
I decided to test my USD subaccount by making a USD transfer from my personal Wise account (external account not related to BUNQ). This SWIFT transfer arrived a few days later with no issue.
I've attached the UETR SWIFT payment tracker information shared by the payer's bank. Perhaps this will be helpful to gather more information? Do let me know what could be the solution for this.
