Anti-Fraud Guide: Unveiling new scam attempts

bunq

Hey bunqers 🌈

At bunq your safety and privacy are our top priority. That's why we regularly update you on the latest phishing and spoofing trends. In this topic, we’re going to review some of the latest attempts our team has detected, so you're aware and know how to avoid them 🔒

What do Phishing and Spoofing scams look like?

Fake bunq phone calls

Fraudsters can call you and pretend they are bunq employees that want to help you by masking the number they're calling you from. By doing so, you get a call from an unknown number, or it may look like we’re calling you from our own 24/7 emergency hotline +31208083666. They may ask you to follow a link, confirm or give away personal information, download a certain software, make a transfer, etc. All these actions could lead to the loss of your account(s) and your funds.

Please be informed that we only use this number to receive calls from clients who need urgent assistance.

Examples of tactics used by criminals on the phone:

Use the name of real bunq employees and ask you to check this employee's account on LinkedIn, to make sure they work for bunq.
“Inform” you that suspicious activities were detected on your account, such as a new device being added and/or suspicious transactions being started.
Convince you to follow their instructions immediately to keep your account safe, and pressure you to take quick action.
Following complex processes to create a sense of credibility, such as transferring your call to other “departments”, asking you to save procedure number, etc.

Be aware that bunq will never call you. If any suspicious activity is detected on your account, we'll apply additional restrictions and/or contact you through the bunq app.

If you receive a phone call from someone pretending to be us, please report it here.

Fraudulent SMS messages

More detailed information about fraudulent SMS messages can be found here.

Fake emails

We've previously shared with you what a fake email sent from bunq's name will look like and shared some pro tips how to recognize them. For further information on how to keep yourself secured from this type of scam, click here.

Keeping you safe

If you're still wondering how you can avoid phishing and spoofing scams, click here.

If you receive a suspicious phone call, SMS, or email from somebody who tries to persuade you they represent bunq, be sure to alert us using our report form.