Average support response times

New-Brown-Bat-536557158

Hi there,

What are the average response times on support tickets?
I have opened a support ticket last week (1st of Sept) on assigning the correct IBAN country. It has been a week since it has been opened and no one has picked it up yet

Thanks,

Luc

thijsoost

Luc The average reponse time used to be within 48 hours. However, lately the response time is around ±8 days, according to some posts here on Together. Looks like support is very busy at the moment!

sotirios-Black-Moose

Hey there, Luc 👋

We appreciate your patience and understand your concern regarding the response time to your support ticket. At bunq, we're dedicated to providing prompt assistance to our users, and we're currently working diligently to handle all inquiries as quickly as possible. Due to increased workload, response times may be slightly longer than usual. However, rest assured that we're committed to resolving your issue and ensuring you have a smooth experience with bunq. On average, our response times typically range from a few hours to 1 day when our workload is at a normal place, but we're doing our best to improve these times.

If you have an urgent inquiry, you can always follow the steps here to use our SOS support option, and we’ll get back to you in 10 minutes 🚀

New-Brown-Bat-536557158

Thanks Thijs and Sheldon 🇬🇧🇬🇷🇧🇬 for your quick response!

Request is not urgent, however I can't get started with Bunq before it is resolved. Hopefully to support team will get back to me shortly.

thends

Well I have a ticket open with them from over a month so be prepared!

sotirios-Black-Moose

Hey there, t_h.end 👋
As soon as we receive all the necessary documentation from the bailiff, either our Support or Compliance team will reach out to you with an update. In the meantime, we sincerely thank you for your patience and understanding 🙏