[SUGGESTION] Possibility to opt out of Finn

waldemarhelm

I find Finn's idea basically cool and innovative. But it also bothers me that Finn has replaced the normal search. I also think it would be better if Finn were an extra icon or widget or something. From a UX point of view, I find it irritating that a search field opens a bot. When I click in a search field, I do not expect a dialogue with a bot, but a normal search.

What really bothers me about Finn at the moment is how slow the bot is. The normal search was worlds faster. I could probably live with Finn as a replacement for the search, but Finn then has to become much faster. I am aware that this is a beta. Hence the feedback. One of the biggest priorities should be to drastically improve the speed of the bot.

Khaoz-Topsy

It is very frustrating that instead of search I now need to interact with a chatbot that is slow and hallucinates. I ask it how I can search for a transaction and it tells me to go to a non-existent "Events" tab and search from there. I ask it how to disable Finn and it tells me to simply go to Settings and then "Support"... Which not only is incomplete instructions but there is no "Support" option in the settings page 🤦

Screenshots: https://bunq-prod-together-files.s3.eu-central-1.amazonaws.com/2023-12-22/1703247366-249974-whatsapp-image-2023-12-22-at-131430-1.jpg
https://bunq-prod-together-files.s3.eu-central-1.amazonaws.com/2023-12-22/1703247366-456074-whatsapp-image-2023-12-22-at-131430.jpg

thijsoost

Kurt Looks like Finn is still very much in beta. Which is fine, in my opinion. But as long as Finn isn't working as it should, give users the option to disable it and use the "old" search instead.

By the way, if you add and open the Total widget, you can still use the old search (which I'll be using).

Khaoz-Topsy

Thijs Thank you for the suggest 🙌

kearfy

Thijs Yes, you can search for transactions there, but for example not hidden bank accounts. This is a very annoying limitation 😅

kearfy

B.J. Making Finn a Widget sounds like a genius plan! And if Bunq wants to push it, they can add it by default. +1 for this

New-Maroon-Camel-3305434670

Why - the hell - is my most used function - a quick search for transactions in ALL accounts - not longer possible. Instant useless app. Thinking about quitting because the "it just works" is gone now for bunq if they test obvious stupidly beta stuff in public. Why the hell??? Experimenting with everyday used functions. Not cool!

thijsoost

Felix If you add and open the Total widget, you can still use the old search

thijsoost

Geoffrey Correct! But Felix talked about "a quick search for transactions in ALL accounts", and that's possible using the Total widget.

Bogz

Thijs From what a user told me the issue with it is that it does not show the hidden account content.

New-Maroon-Crow-2225193615

I used the old search bar to locate different settings and options within the Bunq app. But that functionality seems gone now. I used to be able to type in "scheduled payments" or "autosave" and i'd be directed to the relevant page, but now I can't seem to locate that. How do I go about doing this without the old search bar?

thijsoost

Mark You'll find AutoSave at the bottom of the Budgetting page.

Arijus-Blue-Shark

The feature is so terrible that I have no words. Cannot find how to change user anymore. “Finn” response, “ your last transactions are …”.
Bunq’s product people, what the hell? Making the app some sort of a toy that doesn’t do simple banking anymore…

thijsoost

Arijus The quickest way to change user is longpressing the Profile button in the bottom bar.

New-Magenta-Eagle-3680017042

I am also very unhappy with Finn. It does not provide the ability to quickly search through everything, instead it is slow and provides responses that are not really useful. The possibility to switch between old search and Finn would be very much appreciated. Any other way in which old search comes back would be good.

New-Violet-Buffalo-1881247830

A beta version bot should not replace an established Search function.

I appreciate Finn to be able to try to provide some AI insights, but I do not need that for a simple search function.

Please make Finn just as an option, and not a compulsory function.

kearfy

Why do people keep defending this feature and pushing it. Yes, it's a nice gimmick. No, it's not a replacement...

Joe-Maroon-Swan

Here to add my dissatisfaction to how this feature has been rolled out. A beta LLM should not have replaced global search from the home screen, full stop. Aside from the fact that it’s far from a like-for-like replacement and it spits out false and incorrect info constantly, it is incredibly slow. Doing something as simple as trying to find a past transaction from across all my accounts now takes minutes instead of seconds.

Are Bunq still reliant on future VC investment to pay the bills? Does our subscriptions and interest on stored deposits not sustain the company? Seeing my bank chase the LLM hype so incautiously is an enormous red flag and makes me think there’s a level of desperation to be on trend here.

New-Indigo-Parakeet-2395591357

Micha Agree 🫶