Express and worldwide card delivery

johannes

Hey,

there is one feature I really really love about Revolut which I am missing at bunq: The options for card delivery.

You can get your card at any place at the world, of course with an extra fee, but you can! And you can get them there in 1-3 days.

It would be cool if bunq could implement this as well, especially if you lost your card when you went abroad this is an amazing feature. Just order a replacement card and you get it in 1-3 days even if you are in a different continent.

It's ok to ask for it as much as it costs for you, even if it's a price like 50€-100€, but to have the option would let me feel a bit safer when going abroad only with bunq (thanks to zeroFX).

I know that a bunq card sent to AT will be a "AT card", a card to DE a "DE card", .. that's why I thought you could solve this like this:
The first card you ever get must be sent to your home EEA address.
After that, when you click on replace card, you get an option like "I am not at home" or "I am abroad". There you can set a one time address where the replacement card will get send to, and the card will still be an AT, DE, .. card based on your "normal home address".

Especially with zeroFX it would be cool to get this options!

Ali

Johannes 🇦🇺 Thanks for your suggestion!

May I ask: why not use the extra cards we supply and keep one of them somewhere safe? That's one of the specific ideas/purposes we had in mind when deciding on how to create the Premium package :)...

johannes

Ali Well, I was also thinking about this. The problem here is that you will lose all the other options for the third card.
Like having a MasterCard, a Maestro as Backup for stores without MasterCard support, and having a third MasterCard for your online purchases.

Just one (probably bad) example, but you would lose one card for all the different options just because you want a backup for going abroad.

And what if you lose all three? Of course, this is very unlikely if you put your third card in the hotel safe or something as backup, but what if you don't want to "need" to use your third card only as a backup?

I just think if bunq could give us the option to get cards worldwide, and fast, it could help.
You could use your third card for different stuff and you would have a better feeling if you just travel with bunq.

johannes

Ali And you may want to see this as two ideas.
1. Get your cards faster, also to your home address
2. Get your cards worldwide

I would love to see both for the reasons I mentioned, of course :)

NiB

Johannes 🇦🇺
If you really, badly want the security of another card and don‘t waste your third card, the solution is simple:

Order a fourth one!
It‘s only 9 EUR.

The 2€ (Maestro) or 3€ (Mastercard) is AFAIK only charged for currently ACTIVE cards. So just keep it somewhere separate from your regularly used cards and activate if need to be. And, in case one of your regular three cards get lost/stolen, if you block it permanently, as I understand it, your spare card would effectively replace it, so you be at three active cards or less again, and wouldn‘t even be charged the monthly upkeep.

Ali

Clear, thanks!

johannes

NiB Or bunq could provide world wide delivery so I never need to think about backup cards and can just order a new one to the country where I'm for holiday.
And I don't know if it's in bunqs interest to have many inactive cards out there, just for backup :)

NiB

I can’t really think of cases/emergencies where I’d prefer expensive express delivery over having an inexpensive spare card with me, that I could activate within a couple of minutes. There will be some for certain people. I‘m not sure if it‘s that much,

Having said that, I can‘t and won‘t argue against having express delivery as an optional option per se ;-)

In the end though, it might be a matter of focusing limited ressources (money, manpower) on the important things. If your shipment and fulfillment partners can easily handle it today (even though „at a price“), and you‘d just need to add the option in the app, within a couple of minutes, why not? If you‘d work out more complicated processes, international shipping rates and processes from scratch, contract different delivery companies, it just doesn‘t seem worth the effort, for the number of customers and use cases that would really benefit from it and couldn’t/ wouldn’t want to go the spare card route...

johannes

NiB Well that's true, I don't need it "in a week" to get it implemented :) it just would be great if this could be something at bunqs list, even if it will not come in the next year or so - but I personally don't think this should be that big of a deal, I don't know exactly which card-company bunq uses but many of them are providing some additional options.

N26 for example provided express delivery to your home address pretty soon, with UPS.

johannes

NiB .. at the end it would still be a "last backup" for you :) especially with zeroFX bunq may will get more and more frequent travelers using only bunq

Mat64

When implementing and upkeep is not to high, express delivery (1-3 days) should be made possible, cost should be charged if needed.
Delivery abroad could be available for card replacements for additional costs if needed.

DaveFlash

if bunq could just offer Apple Pay, Google Pay and Samsung Pay support in all their active regions, no one ever needs those environmentally unfriendly plastic cards ever again.. ;_)) 👍🏻

JeroenE

DaveFlash Not all shops or ATM's accept NFC payments so you still have to carry a card around :sad:

johannes

Jeroen 🏳️‍🌈 Sad yes :( but we are going there, here in AT a bank is adding NFC to many of the own ATMs!

smyles

Repost from duplicate topic:

Just let me say first that I couldn’t be happier with my switch to bunq. Seriously, any of the support people I’ve spoken to have been super helpful and friendly and the company’s general ethics seem aligned with my own.

But I do think there is a valid use for a more “premium” card shipping option

If someone has been waiting for 2 weeks to receive a card and it doesn’t arrive, I’m not sure how well received a comment of “wait a little longer” is going to be. I know it wasn’t exactly what I wanted to hear. This was also when I found out that there was no tracking available.

If the card subsequently doesn’t arrive after, say, 20 days; being told to use your free replacement to order a new one and wait again… not super happy about that, but I shrugged it off.

I brought it up on the other thread, and got a few responses of “it works fine for me” or “it works fine for most” which particularly annoyed me.

I absolutely understand that it can’t be a perfect system and that some cards can go missing in the mail. It obviously is enough of an issue that there’s an official topic on the process to follow when your card doesn’t arrive (we’ve all been linked to it in all of the threads raised). My suspicion is that this is why there is a free replacement card too ;). And I’ve definitely seen at least a topic about this every few days, which is a lot in comparison to the number of topics that get raised on Together.

I think that adding the option to track the card delivery would give a lot of people peace of mind.